Terms and Conditions for Mary’s CatVilla
Food and Diet
The Cattery Strives to feed your cats favourite food, Thus it is recommended that you provide food for your cat during their stay. We stock high-quality food and will feed this on request for an extra added fee.
If your cat is eating a prescription diet, you will need to bring this with them for the stay.
Fresh drinking water is made available to cats and small animals at all times. From time to time, a pet might eat or drink less during their stay, especially while settling in. While we do everything possible to encourage eating and drinking, we can not take responsibility for the amount they choose to eat or drink.
We are comfortable administering any medication or injections required. Records will be kept attached to your cat’s cage and on file to ensure all needs are met properly. Please see our service list for medical needs that are included and which are subject to an added fee.
Please ensure your cat is current on their flea and worm treatment. If we need to administer either of these, it will be an extra fee per treatment. Also, we do not recommend the use of flea collars as treatment.
Your cat must be current on vaccinations, and proof must be sighted at the time of drop off into the Cattery. Vaccinations for adult cats must be completed no less than 14 days before their stay and for kitten no less than 10 days.
Cats over 6 months old must be de-sexed.
Any underlying and current medical conditions are to be disclosed at the time of the booking. Therefore please inform us of any recent illness or veterinary treatment.
In the case of illness, we will contact our local veterinary clinic immediately and/or transport the cat to the clinic for treatment, at owner’s expense and keep the pet in our isolation area. In the case you have specified a particular vet to take your cat to, we shall try to get to that vet. However, this is not always possible. If requested by the owner, we will bring the cat to another veterinary clinic for a 2nd opinion. Be aware, that we have legal overall responsibility as per the Animal Welfare Act of 1999 for the welfare of the cat(s) in our care.
All prices are inclusive GST. Payment is appreciated before or at the time of pick-up your pet. An actual pricelist is available on www.catvilla.co.nz. In certain seasons of the year, we keep the right to ask for a minimum stay of 3 days.
We offer payment via EFTPOS, Paypal, Creditcard or Direct Debit.
For Long term stays over 30 days, we ask for a deposit in advance a the time of drop-off. As well in certain seasons like Christmas, we may ask for a deposit.
All accounts have to be paid in full at latest at the time of collection. When you pay via Direct Debit be aware that your payment can need 24-48 hours before it will be on our bank account. If not arranged otherwise, we charged for the time booked and confirmed, even when an earlier pick-up will take place.
In the case of a cancellation less than 14 days before drop-off time, we reserve the right to charge a cancellation fee or credit their deposit on another booking. However, we understand customers plans change and accommodate where we can with due notice.
Any unpaid accounts will be sent to a debt collection agency (i.e. Baycorp Ltd) and any fees incurred during this process will be passed on to the client. This clause is intended for the benefit of and be enforceable by our debt recovery agency under the Contracts (Privity) Act 1982.
Marys Catvilla reserve the right, in its absolute discretion, to cancel bookings within 14 days before drop-off time.
Photos & Cam
For use on our Website or Social Media Pages, we will post photos of our cattery, condos or cats staying with us. Please inform us, if you do not grant permission. You can withdraw the permission at any time sending an email us to firstname.lastname@example.org. In the case we publish images, you can ask us at any time for a high-resolution image of your cat.
If you would like to use photos from our website or Facebook page, please contact us, because some of the photos are protected by third parties intellectual property rights.
It is clearly understood that all cats are boarded at the cat owners`risk. While all precautions and care are taken, we are not liable for escaped cats, accidental injury, sickness, or death while in the time of boarding.
Cats are admitted to the Cattery at the owner/operations sole discretion. This may mean cats could be refused at time of admission for example if the cat has arrived in a state unsuitable for boarding, such as do not look healthy, injuries or other conditions where they would be more suitable cared for at a veterinary clinic, or where they could pose a risk of infection other cats.
If in the case of death, we keep the right to bring the cat to your vet clinic, when possible.
Pick Up & Drop Off
We offer pick-up and drop-off service for the Kapiti Coast, Wellington and Levin. This service must be prearranged. The fees for this service will be added to the final invoice. This service is only available on specified days.
While your cat is being transported by anyone from Mary’s CatVilla, we take no liability for any injury caused to your cat in the off chance that our vehicle is involved in an accident.
When using Internet Services provided by Mary`s CatVilla like Petzi Treat Cam, the service is subject to availability of Third Parties such as Internet Providers, Mobile Apps or Device Manufactures. Mary`s CatVilla cannot guarantee these Third Party services. Please note that Video Streaming requires a good and stable WiFi or Mobile 3G Connection from your Phone or Smartphone.
When a cat is not claimed within 14 days of the arranged pick-up date, and we cannot reach the owner or any emergency contact then we reserve the right to make alternate arrangements for your cat.
Cats are not to be released to anyone other than the owners or named emergency contact on the booking form unless prior notification is given to Mary’s CatVilla.
Mary`s CatVilla shall not be liable for delay or failure to perform the Service if the cause of delay or failure arises by reason of Force Majeure. “Force Majeure” means any event outside the reasonable control of Marys CatVilla including but not limited to an act of nature, government or quasi-government act, regulation or decisions, riot, act of terrorism, war, flood, fire, industrial disputes, epidemic, or any risk to health or safety. Mary`s Catvilla will inform in this case all clients with active bookings immediately.
Dated 15/9/2018 (V1.4)